Return Policy
We have a 14-day return policy for handmade goods only and only to purchases made within Canada. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at frenchtoastvintageinc@gmail.com. Please note that returns are subject to a $10.95 return fee that will be deducted from your original payment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at frenchtoastvintageinc@gmail.com.
No Returns or Exchanges on Vintage/Secondhand Items
Please note we do not accept any returns or exchanges on vintage or secondhand goods, please read all measurements and reach out with any questions before purchasing.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Other Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, sales made to the US cannot be returned due to import fees and tariffs associated with cross border purchases. So sorry for absolutely any inconvenience. Also saying that if you are unhappy with your purchase please reach out and we will do the best we can to make sure you leave satisified.
Other certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a seperate purchase to receive a new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frenchtoastvintageinc@gmail.com.
